25 Frustrated Consumer Complaints Filed With The FTC About Afterpay

Purchase now, pay later providers have grow to be fairly a rising business within the U.S. over the previous few years. Afterpay alone reportedly has over 5 million prospects who purchase items after which pay them off in installments. However these installments grow to be bigger if customers miss a fee, and there have been loads of rising pains for these new firms. And I’ve completely obtained paperwork from the FTC that present a number of the complaints occurring on this fast-growing business.

The buyer complaints have been obtained from the FTC via a Freedom of Info Act (FOIA) request, and whereas the company informed me they’ve 1,231 complaints about Afterpay on file, simply 200 have been launched to me in accordance with the legislation. One of the frequent complaints is about Afterpay not having a customer support telephone quantity, forcing prospects who might have a problem to conduct all communication via e-mail, one thing that appears more and more frequent within the 2020s.

“It’s actually troublesome to come up with Afterpay. I ship messages and emails. I would like my a reimbursement as my order was cancelled. No one has gotten again to me,” one typical criticism filed with the FTC explains.

“They stated they now not take telephone calls and to undergo the positioning. It’s virtually inconceivable to navigate. This can be a purple flag,” the criticism says later.

The complaints additionally present the issue that comes with introducing yet one more get together to the transaction, past the retailer and the client. The complaints usually present the retailer telling the client to talk to Afterpay and Afterpay saying to speak to the retailer. That is frequent for returns, refunds and hacked accounts and clearly is some extent of frustration for customers.

The complaints additionally present orders not going via to the retailer, however nonetheless displaying as funds attributable to AfterPay. I reached out to Afterpay concerning the points discovered within the FTC paperwork, although a spokesperson for the corporate declined to offer a touch upon the file.

Afterpay reached a settlement with the state of California in 2020 for what the state referred to as “unlawful loans.” California stated Afterpay was appearing as a “finance lender with out acquiring a required license.”

“Like different point-of-sale financers, Afterpay targets younger shoppers who’re unable to qualify for conventional financing choices like bank cards,” California regulators stated in a press launch on the time.

“Shoppers pay Afterpay 25 % of the acquisition worth on the time of the acquisition and the rest in three equal installments. Retailers pay Afterpay a minimize of every transaction and shoppers pay Afterpay late charges in the event that they miss a fee,” the assertion continued.

I’ve pulled a small pattern of the complaints beneath to provide a way of the frustrations some prospects are having with Afterpay. Minor spelling, grammar and capitalization adjustments have been made to the complaints only for readability.

The FTC redacted figuring out data to guard the privateness of these making complaints earlier than they have been launched to me beneath FOIA. This makes it inconceivable to succeed in out and independently confirm the complaints made to the FTC, however the recurring issues within the complaints make them fear of dialogue, which is why I’m publishing them of their entirety.

You possibly can study so much from the patron complaints made to the FTC, even when they’re nameless. And Afterpay is much from the one firm the place shoppers complain that customer support now not has a telephone quantity to succeed in. I’ve seen related complaints at Binance, Robinhood and even Tinder. However not less than these individuals by no means bought scammed out of crypto by Elon Musk impersonators. These are FTC complaints I by no means anticipated to see.

1) “I’ve even contacted them on Instagram and Twitter”

I’ve contacted Afterpay a number of occasions after being charged for an order made on August twenty fourth, 2022 with Nordstrom Rack. I’ve contacted the service provider who has no order quantity of their system and have been getting no response from the Afterpay workforce, I’ve even contacted them on Instagram and Twitter. The issues I’m asking for is a refund for the 2 funds I’ve made for an order that I’ll by no means obtain, and for that order to be cancelled. I’ve been informed to dispute it and the dispute by no means went previous the inquiry state. Horrible customer support and simply need my a reimbursement and order to be cancelled. My spending restrict even went down as a result of I don’t wish to pay for objects I cannot get.

2) “They haven’t any telephone quantity so nobody to speak to or a supervisor to escalate this situation!”

I used Afterpay to position an order on the Marc Jacobs web site on 8/25/2022. My order was stated to be acquired in 3-5 days. My order by no means delivered and after I verify standing it nonetheless says processing. I reached out to the service provider after one week had handed they’d no replace on my package deal. So I requested for my order to be cancelled. When a pair days go by and the service provider isn’t responding to me I attain out to Afterpay to file a dispute on my behalf. The fee additionally nonetheless goes via all although 2 weeks go by and I’ve no package deal. Afterpay denies my first dispute stating that the service provider complies with their requirements! I nonetheless haven’t any package deal. I then proceed to return and fourth between the service provider and Afterpay. The service provider once more says we are going to put in a cancellation request which I additionally despatched to Afterpay. Once more no decision. Afterpay has not reached out to me or tried to assist in any respect! They haven’t any telephone quantity so nobody to speak to or a supervisor to escalate this situation! I’m caught making funds on a merchandise I’m in all probability by no means receiving I really feel helpless and scammed.

3) “I’ve despatched a number of emails and nonetheless no assist”

Afterpay has not responded to any of my buyer inquires. The cardboard I had on file was misplaced whereas I used to be on trip. I’ve been making an attempt to login my account to replace data however it retains asking for outdated card to confirm id. Afterpay has no telephone customer support. I’ve despatched a number of emails and nonetheless no assist whereas I’m being charged charges for being late with fee.

4) “I’ve at all times made my funds on time”

I’ve used Afterpay for fairly someday. I’ve at all times made my funds on time and for probably the most half, early. Now rapidly they’ll now not enable me to make use of the app, regardless of having no open/energetic orders, funds all made early or on time, and having a full 700 greenback spending restrict that has been unused. It’s no technique to contact them both so I need assistance.

5) “I did all the pieces Afterpay wished me to do and nonetheless no assist.”

I ordered objects from an organization on July 10,2022. I by no means acquired stated merchandise. I suggested Afterpay that I by no means acquired the merchandise. Afterpay informed me to succeed in out to the corporate with reference to this matter. I reached out to the corporate a number of occasions solely to be informed the product was on its means it delayed and may arrive by 8/15/2022. Stated objects nonetheless have been by no means acquired. I reached again out to Afterpay they acknowledged they reached out to the corporate and by no means acquired a response from the corporate. I adopted up with the corporate and Afterpay nonetheless no decision. I’ve requested for a refund a number of occasions but I nonetheless am getting the run round. I did all the pieces Afterpay wished me to do and nonetheless no assist.

6) “…they moved their complete customer support on-line”

On Aug 23, 2022, I acquired a telephone name from the automated Afterpay fraud division and a textual content with a code to attempt to entry my account. Per the automated service, I pressed 1 to say it was fraudulent and I used to be not making purchases (I used to be working on the time). I logged into my financial institution’s web site to lock my debit card as a result of I watched Afterpay debit my account in real-time in a number of transactions. I instantly Afterpay solely to search out out they moved their complete customer support on-line. I filed a criticism, and it was initially denied. I wrote again once more and tweeted. I additionally contacted the service provider (Shein) in hopes of stopping the orders from going out since I didn’t place them. Of the 4 orders, one was despatched to an tackle in California and three to my dwelling. Shein notified me that the one who positioned the order canceled them straight with Shein. Shein refunded the cash to their Shein pockets, and the individual cashed it out to their PayPal. Furthermore, just a few days later, I acquired an e-mail from Afterpay denying one of many expenses as a result of the fee particulars have been invalid BECAUSE I CANCELED MY CARD. In the event that they have been to take a look at these transactions’ date/time historical past, they have been precisely one minute aside. It’s inconceivable for a human to cost so many issues directly each minute. Afterpay wrote me final night time to say they held me liable for 3 of the 4 expenses, which quantity to $553.44. I’ve e-mail threads with Shein straight, I even have screenshots of me making an attempt to name Afterpay to cease the fraud, and so they appear to facet with thieves as a substitute of purchasers they’ve by no means had a problem with earlier than previously.

7) “There isn’t a customer support telephone line out there.”

I’m submitting this criticism as customer support has but to reply to my emails. There isn’t a customer support telephone line out there. I’ve used Afterpay for years. I’ve spent 1000’s of {dollars} utilizing this service. I not too long ago needed to order a substitute debit card. It fully slipped my thoughts so as to add the brand new card to Afterpay. This resulted in a missed fee. I made the missed funds THE SAME DAY. My credit score restrict was instantly decreased to $500, when it beforehand confirmed over $1,600. My Pulse Rewards have been instantly reset to zero. I misplaced my standing as a Mint member. I misplaced my potential to pay zero down, and to have a number of orders. All the things that I labored for was instantly wiped. All of this was attributable to ONE missed fee. That is extraordinarily unfair. I’m requesting that my rewards and credit score restrict be restored.

8) “It simply appears I get the run round.”

I bought a recliner from Mattress Bathtub and Past on 8/25/2022 and the order quantity is [redacted] within the quantity of $418.36, I paid utilizing Afterpay (on-line # [redacted]). I made the primary installment fee the day we ordered it. We acquired the merchandise and as soon as we put it collectively we observed it was European made and we couldn’t plug it into our shops at dwelling as a result of it didn’t match. I reached out to the vendor on market and shipped the merchandise again. They informed me a full refund for the order was processed on 9/5 however I hadn’t seen it but. So I reached out to Afterpay quite a few occasions and so they acknowledged they’d not seen a refund from the service provider but. I’m writing as a result of I’ve double fee due on 9/22 that I shouldn’t must pay as a result of the merchandise was returned and refunded virtually 2 weeks in the past. I simply need the quantity refunded so it cancels out that order on Afterpay. It simply appears I get the run round. Mattress Bathtub and Past web site stated refunds paid with Klarna CAN take as much as 7 enterprise days; which i perceive however its been greater than that. The order says I paid with card ending in [redacted] and that’s the place the refund went however I paid with afterpay as you may see within the final screenshot.

9) “I’ve messaged them not less than 8 or extra occasions requesting somebody to contact me.”

I don’t have the unique order date. I misplaced my authentic debit card which I used to arrange my auto fee to Afterpay. I went on-line to replace my fee data however couldn’t log in with what I assumed was my password. I selected the forgot password choice and it was asking for digits from my misplaced Debit Card which I now not have in my possession for it was misplaced. I wish to make my funds and replace my Debit Card to my new card however can not get anybody from Afterpay to succeed in out to me through any technique. They haven’t any customer support telephone quantity which is ridiculous!!! I get textual content messages stating that I’m late in my fee and that it’ll affect my credit score rating. I’ve a wonderful credit score rating and I’ve the means to pay however simply can not get in contact with this firm to offer Debit Card quantity. I really feel that is dangerous enterprise! As soon as I get this account settled I’m undoubtedly closing this account. I’ve messaged them not less than 8 or extra occasions requesting somebody to contact me. I wish to pay, I will pay, I can not get into my account to replace the Debit Card Info.

10) “I’m not in a position to communicate with any at Afterpay”

On 9/7/22 I used to be on puma.com and bought objects. I take a look at with Afterpay to have fee installments. There was one thing with the web site as a result of I made two makes an attempt and one transaction was paid and the opposite was declined. The quantity was for $77.95. I’m not in a position to communicate with any at Afterpay and after I referred to as Puma and gave them the order quantity I had they stated it cancelled however they aren’t in a position to find transactions with e-mail. I reached out to Afterpay, gave them the order quantity and so they stated it didn’t undergo, however my card has been charged for the quantity above. I need assistance with refund or my merchandise.

11) “I’m clearly getting the run-around from Afterpay.”

I positioned an order on the Nordstrom app on September ninth, 2022. I paid with Afterpay. I used to be charged twice for a similar order by Afterpay; a reproduction cost of $387.63. I’ve contacted Afterpay. They first responded I wanted a monitoring quantity to show I didn’t obtain the order. This isn’t attainable since this can be a duplicate cost. Then they responded once more immediately that Nordstrom must refund the order. Nordstrom says this isn’t attainable as a result of Afterpay charged me twice for a similar order, not Nordstrom. I’m clearly getting the run-around from Afterpay. They’re refusing to refund me for a mistake they made. (I’ve each emails from Afterpay for every cost. The primary e-mail with the reliable cost reveals a Nordstrom order quantity. The second e-mail with the duplicate cost has no Nordstrom order quantity included.)

12) “…to at the present time I’ve simply been going backwards and forwards with customer support”

I had made a web based buy on Girlfriend Collective (https://girlfriend.com/), paying via an installment plan with Afterpay because it was provided as an choice on Girlfriend Collective’s fee strategies.The order complete was $116: sweatshirt $32.08 + bike shorts $19.75 + crop prime $14.81 + leggings $32.08 + bra $17.28. There have been 4 installments paid each 2 weeks, every being $29. I’ve made 2 separate returns for this buy. The primary return was made on Jan 7, 2022 for the sweatshirt. The $32.09 refund was taken out of forth and last installment. Which means I’ve paid 3 installments totaling $87, and refunded $3.08.The difficulty I’m having is with the second refund. I’ve returned the crop prime on June 30, 2022. I’ve proof of the service provider confirming receipt of the return and their refund of $14.81 to Afterpay, which is data that Afterpay is totally conscious of.I’ve been contacting Afterpay about my refund since July 8, 2022, and to at the present time I’ve simply been going backwards and forwards with customer support with them refusing to proceed any additional than verifying my id and telling me that they’re reaching out to the service provider. They nonetheless owe me $14.81.

13) “It’s actually troublesome to come up with Afterpay.”

I positioned a Petsmart order on September 11. Afterpay took my first fee then I acquired an e-mail from Petsmart that they cancelled my order. The order was cancelled for no cause as Petsmart couldn’t clarify why. It’s actually troublesome to come up with Afterpay. I ship messages and emails. I would like my a reimbursement as my order was cancelled. No one has gotten again to me. I attempted to shut my account however it wouldn’t let me due to pending funds. My order was cancelled not fault to me. Both cancelled by Petsmart or by Afterpay. No one is aware of. This was my first order and my final. I would like my refund and And all funds stopped. Now if you name 18552896014. They stated they now not take telephone calls and to undergo the positioning. It’s virtually inconceivable to navigate. This can be a purple flag. I would like my refund and my account closed.

14) “I nonetheless haven’t heard again from Afterpay but”

I made a purchase order on August 31, 2022 for Lush cosmetics and the order by no means finalized with Lush however I used to be charged with Afterpay. It was 2 duplicate orders and I reached out to their customer support the subsequent day and so they informed me I wanted to attend 3 days to see if the service provider picked up the transaction. I’ve waited and no refund for both order has been issued. I referred to as the Lush retailer and so they by no means acquired the order. I’ve no e-mail from Lush saying they ever bought my order in any respect. And I nonetheless haven’t heard again from Afterpay but. I simply need my refund for each orders.

15) “At this level, it’s wanting as if Afterpay is accountable because it was their system which confirmed the inaccurate quantity.”

I returned a part of my order to the shop (Nordstrom Rack) in mid August. The complete quantity of my buy was $226.01. I returned 4 objects in retailer and the refund quantity from Nordstrom Rack was $107.87. However Afterpay solely gave me a credit score of $70.10. The primary time I spoke with an Afterpay consultant (mid August earlier than I paid all 4 installments), he informed me I wanted to contact Nordstrom Rack as a result of they wanted to replace the refund quantity of their system. The primary time I spoke with a Nordstrom Rack consultant I used to be informed they may see my full refund quantity and wasn’t positive why Afterpay was solely displaying a refund of $70.10. He informed me to attempt contacting the shop for extra data by which I did however in fact it led me again to Afterpay contemplating it was Afterpay I used to be paying the installments to. Additionally, I used to be informed by Nordstrom Rack that after I returned my objects, it ought to have mechanically mirrored on Afterpays finish and after contacting them it ought to be a simple repair. Apparently not. I’ve spoken to a number of on-line customer support reps and a couple of totally different retailer managers on the Nordstrom Rack retailer the place I returned the objects and was assured all the pieces has been up to date on their finish and that it was Afterpay who had dropped ball. Additionally, as you may see from the connected screenshots- the right refund quantity is clearly mirrored on my finish simply as Nordstrom Rack stated it will be. As of yesterday (September thirteenth) Afterpay has closed my newest dispute (I’ve completed a number of) claiming there’s nothing they will do, that they won’t present my refund and that the service provider is accountable. I used to be then informed by Nordstrom Rack that Afterpay must return the monies. At this level, it’s wanting as if Afterpay is accountable because it was their system which confirmed the inaccurate quantity. $37.77 was fraudulently pulled from my checking account and I want my cash returned to me ASAP.

16) “I would really like some solutions”

I positioned an order which was by no means acquired by the service provider. I’ve a service provider order quantity and after I referred to as the service provider they’ve completely no proof that this order was positioned on their finish. I would really like some solutions as to why the cash is popping out of my after pay however the service provider isn’t even conscious of the order.

17) “I’ve contacted Afterpay a number of occasions through e-mail with no success”

I bought an merchandise from the RealReal utilizing Afterpay and I then returned the merchandise as a result of it was pretend. So the RealReal accepts the return and makes a full refund on August tenth 2022. I then contacted Afterpay and so they haven’t made the refund in the direction of me but. I’ve contacted Afterpay a number of occasions through e-mail with no success. I want your help so I can get my refund from afterpay.

18) “No technique to contact is UNFAIR”

Afterpay has violated my rights, handled me unfairly. Whereas they will ship emails, textual content messages to me they’ve locked my account as August 26 2022. I can not view my acct on-line as they deliberately locked, despatched a number of requests in writing to Afterpay’s web site together with further emails my account was locked. They’ve refused to answer. I attempted to reset and never obtain an e-mail to reset password. At this level I solely obtain incorrect payments through e-mail and no response to my assist or passwords. If I am going to the ap, reset password, tried a distinct e-mail I acquired messages to contact assist desk as I accomplished data and nonetheless no response or a textual content stating your acct is locked. This isn’t how knowledgeable firm does enterprise. I’ve despatched a number of inquiries re: refunds as they’ll to cowl their rip-off and say they refunded my account once they didn’t. I’ve a replica of my acct for the final 2 years and only a few refunds when greater than half of the Afterpays have been returned. They acknowledged to you they refunded my acct is a flat out lie, or acknowledged refund to an acct that doesn’t belong to me. Additionally there are different refunds the place I returned objects as they don’t give me all my a reimbursement, approx 10 as they make up excuses to purchase time and after over 3 months nonetheless no refund. This can be a true rip-off and one thing must be completed about it. No technique to contact is UNFAIR. No help, no response, no telephone quantity to contact and so they locked my acct and now taking quantities from my account on a regular basis with out my authority, refuse to show to me the place they’re getting these quantities from has not occurred. They proceed to illegally put my acct in an overdraft til the purpose it’s closed. Service is nice till you come objects and inquire about unlawful transactions. I despatched a message to CEO through LinkedIn now messages come again as an error. One factor they can not do is take funds from me, lock me out or present no help. My rights are violated CFPB together with others, a number of class actions complaints because it continues to occur. This should cease. I by no means missed any funds and needed to contact my financial institution to cease these digital quantities that I didn’t authorize. This can be a rip-off firm from Australia and deal with US residents unfairly as they refuse to abide by CFPBs tips guidelines and regs, they’re working a rip-off. These firms have to be rejected and never be utilized by US residents as they get wealthy off of us by not abiding to US banking reg and guidelines.

19) “They’ve eliminated their telephone line so it’s e-mail solely, however they don’t assist via e-mail and don’t talk”

I tried to make use of Afterpay to buy a DNA take a look at (as really useful by my physician) and a subscription via an organization referred to as Self Decode. I attempted for hours to get Afterpay to load at checkout with no success. On the finish of the day I acquired TWO order affirmation emails from Afterpay. They charged me twice. I checked my account on Self Decode and I assumed it was odd there was no orders displaying there. I spoke with Self Decode and so they discovered no file of my orders both and informed me it was an error on Afterpay’s finish. I’ve been making an attempt to get assist from Afterpay for to resolve this situation, I want my cash refunded and the false transactions canceled out. They’ve been extraordinarily onerous to get in touch with. They’ve eliminated their telephone line so it’s e-mail solely, however they don’t assist via e-mail and don’t talk. I’ve despatched them emails begging for his or her assist to resolve this situation. I really feel robbed. They’ve taken cash from me however there isn’t a order. I’ve by no means skilled something like this with an organization earlier than. I’ve delay re-ordering my DNA take a look at package as a result of I’m ready to get this situation resolved and get my a reimbursement. If there’s something BBB can do to assist me it will be significantly appreciated.

20) “After this occasion I cannot be utilizing Afterpay once more.”

On 9/6/22 I tried to buy an order on Wayfair utilizing Afterpay. I’ve by no means used Afterpay earlier than and wished to interrupt my order up in installments. I used to be taken to the Afterpay web page, stuffed out the knowledge, and offered a deposit of $208.29. Afterpay then despatched me again to Wayfair take a look at the place there was an error stating that the method couldn’t be accomplished and to decide on one other fee technique aside from Afterpay. I checked my account and the deposit had already been taken. There was no phrase from the corporate since and no e-mail stating that they see the order was cancelled and they are going to be refunding me. The cost remains to be displaying as pending however I’ve emailed them, requested cancellation, and filed a criticism and haven’t acquired a response and this occurred virtually 24 hours in the past. I perceive refunds take time, however I might not less than like some acknowledgment and to know {that a} refund is being processed because the order by no means went via. After this occasion I cannot be utilizing Afterpay once more.

21) “I want to see Afterpay deal with prospects a bit higher when a service provider is unresponsive”

First let me begin by saying I like and admire the idea and enterprise that’s Afterpay. It helps me out so much to pay for issues extra comfortably in installments. I’ve made a number of Afterpay orders and can probably make a number of extra. Unhealthy retailers aren’t Afterpa’s fault. Nonetheless, I want to see Afterpay deal with prospects a bit higher when a service provider is unresponsive and all roads level to irresponsible on the very least. I ordered a go well with from an organization named Viossi. Had no concept till after the truth that the corporate is positioned in Turkey (I usually don’t purchase objects from overseas nations.) Web site signifies that they ship in 1-3 enterprise days and merchandise ought to arrive in 2-4. Store is their monitoring APP. I positioned the order on 8/22. 8/24 it despatched a sign {that a} transport label was created. After just a few days of no motion I emailed Viossi. They informed me to contact UPS. I figured that will be foolish as a result of the monitoring data signifies a label was created however nothing was shipped. I name UPS and naturally they inform me to contact the shipper as a result of the merchandise hasn’t but been shipped. It’s not 9/6 and the merchandise nonetheless has not even been shipped. I put in a dispute, took Afterpay a pair days to reply which is ok. However I’ve made a second fee on an merchandise that I’ll probably by no means obtain. Since my preliminary communication with the vendor (Viossi) I’ve not heard a factor again from them. I consider conditions like this Afterpay ought to transfer swiftly to refund the client and do away with the service provider for dangerous enterprise in order that others don’t have this drawback. It’s a bit irritating to pay for one thing I’ll probably by no means obtain. However the firm appears misleading as a result of they weren’t sincere of their first e-mail response and haven’t responded now in any respect. It appears Afterpay just isn’t as swift in coping with issues like this from the purchasers perspective. I hope this may enhance and that retailers may be held accountable.

22) “Afterpay is not going to reply to my situation.”

Afterpay is charging me for an order that was by no means finalized with Dicks Sporting Items. I’ve offered proof to Afterpay from Dicks Sporting Items displaying that the order was not finalized and that I shouldn’t be charged for it and Afterpay is not going to reply to my situation. I’ve been ready for a response since 8/30/22.

23) “There isn’t a customer support quantity or chat line to rectify this.”

My order via Mattress Bathtub and Past was $326 and Afterpay has charged me $409. There isn’t a customer support quantity or chat line to rectify this. I’ve tried to get into my account, however they’re asking my to confirm my account with a card I faraway from my fee choices as a result of it’s closed and I’ve no technique to know what the primary 6 digits are on the cardboard. It’s inconceivable to get via to them to cease them from charging me.

24) “Afterpay now not has a telephone help”

I’m very confused and anxious. I’ve tried to name customer support and Afterpay now not has a telephone help for buyer in the USA stating it’s quicker to message via the app or e-mail and all messages can be answered as quickly as attainable. I’ve despatched a number of emails and messages for awhile now informing of a fraud cost on my checking account and ready for brand spanking new debit card. I knowledgeable Afterpay of this earlier than my fee was due on the thirty first and I might pay on the 2nd when the financial institution opens to get debit new debit card attributable to present one being shut off attributable to fraudulent cost. I paid on the second and checked my account that night time and account was nonetheless good. I then after logging in acquired an e-mail I needed to pay to not be charged a late payment. I emailed again sending proof i had paid that morning. I wakened on the third, logged into Afterpay and was shocked to search out I used to be severely penalized. I’ve used Afterpay on and off for over 3 years with no points at all times paying on time. Not as soon as late, I’ve tried contacting after over a number of weeks and haven’t recivied any communications again.

25) “This firm wants an precise telephone quantity so you may attain somebody straight away!!!!”

This firm wants an precise telephone quantity so you may attain somebody straight away!!!! I despatched in a criticism TWO days in the past and nobody replied to my situation. I’ve a criticism about an order. The American Eagle Order [redacted] I simply made a fee for $30.26 which is due in Sept fifth. I look and see ANOTHER PAYMENT is due on the fifth as nicely! I’m not making one other fee. That is purported to be each 2 weeks with this service. I returned a part of the order so Afteray wants to maneuver the final 2 funds 2 weeks aside! I’m not making one other fee on September fifth. The attachments reveals the funds are TWO WEEKS APART!!! I SHOULD NOT BE MAKING TWO PAYMENTS FOR THE 5TH OF SEPT!!! I ALREADY MADE A PAYMENT FOR SEPT 5TH!!! AND I BETTER NOT GET A LATE FEE IF I DO!!! IT BETTER BE REMOVED! AND I BETTER BE ABLE TO PAY ON MY OTHER ORDERS IF THIS ISSUE IS NOT RESOLVED BEFORE THE 5TH!